Refund and Return Policy
Cancellation Policy
Because our products are custom-printed automatically upon receipt, orders can only be cancelled or modified within 1 hour of placing them. Once an order moves into production, it cannot be cancelled or refunded.
Damaged, Defective, or Wrong Items
We take great care in packaging fragile items like coffee mugs and coasters. However, if your item arrives broken, defective, or if you receive the wrong design, we will gladly provide a free replacement or full refund.
To claim a replacement or refund, you must meet the following two conditions:
- Mandatory Unboxing Video: You must record a continuous, unedited unboxing video showing the opening of the courier package and the condition of the damaged item.
- Strict 48-Hour Reporting Window: You must email us at marathikalarasik@gmail.com with your Order ID and the unboxing video within 48 hours of delivery.
Note: Claims submitted without a valid unboxing video or reported after 48 hours of delivery cannot be processed under any circumstances.
Returns & Exchanges (Buyer's Remorse)
Since all items (coffee mugs, coasters, fridge magnets, and keychains) are custom-printed with specific designs upon your order, we do not accept returns, exchanges, or refunds for buyer’s remorse (e.g., changing your mind or ordering the wrong design by mistake). Please review your choices carefully before completing your purchase.